Terms & Conditions – Saigon Local Tour

Travel Documentation

All clients must be in possession of a valid passport and necessary visas or permits at the commencement of travel. All such documentation is the sole responsibility of the client. Your travel advisor may assist you in applying for the necessary travel documentation upon request. Saigon Local Tour accepts no responsibility or liability whatsoever for the failure of clients to obtain appropriate documentation.

Health Requirements

Clients should take into account all international travel risks and familiarize themselves with health requirements applicable to the areas they intend to visit. The client is solely responsible for checking the safety and security conditions, vaccination, and other health requirements of governments in countries visited or transited.

Luggage Allowance

In accordance with regulations of the Department of Civil Aviation (DCA), the free baggage allowance within Vietnam is 20kg for the economy class, 30kg for the business class, and 40kg for the first class, plus limited carry-on luggage. Excess baggage charges are the sole responsibility of the client. Regulations within Vietnam specify that all suitcases must have a locking device attached. Failure to follow this regulation may result in refusal by airport staff to load suitcases onto the aircraft.
Kindly Note the above language allowance not applied to budget Airlines.

Insurance

Saigon tour packages do not include Life Tourist Accident/Casualty Insurance and all insurance are not part of our package or customize or excursion. We highly recommend that you purchase full coverage travel insurance from your country of origin.

Complaints and Claims

Shall you feel unsatisfied with any service Saigon Local Tour has provided, please notify your local tour guide or your travel advisor to avoid the potential for similar problems happening again during your Ho Chi Minh City trip.
In the event of a complaint or claim for compensation, you must inform us by email, regular mail, or facsimile in writing within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. Saigon Local Tour will not be liable for any claims made later than 15 days after the completion of your tour.

Communications

You can contact Saigon Local Tour via the web form from www.saigonlocaltour.com, email, fax, or phone. If for any reason, you fail to receive any reply from Saigon Local Tour in regard of your tour status within 48 hours from the time you submitted the request for booking, modifying, or canceling a tour, please contact Saigon Local Tour customer service center at [email protected] or phone at +84 909 896 286 immediately to ensure that we are able to deal with your inquiry under the terms of our Terms and Conditions.

Liability & Responsibility

  • Saigon Local Tour provides tour information and Saigon tour bookings. Saigon Local Tour publishes travel information and services gathered from the selected quality hotels, air ticket agencies, and tour companies & operators. Saigon Local Tour will not be responsible for errors, omissions or inaccuracies in the information provided by third-party providers.
  • Saigon Local Tour shall not be responsible for any wrongful or negligent or fraudulent, omissions, changes of itinerary, cancellation or the failure of any equipment operated by those suppliers or any other party not directly owned or controlled by Saigon Local Tour.
  • Saigon Local Tour shall not be liable for any loss, injury, or damage to person or property, alteration of itineraries or cancellation in part or in full, caused by climatic conditions, sea fire, breakdown of machinery or equipment, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond Saigon Local Tour’s control. Neither Saigon Local Tour nor any of its affiliates or subsidiaries shall be or become liable or responsible for any additional expenses of liability sustained or incurred by the r member as a result of any of the aforementioned causes
  • Saigon Local Tour is not responsible for a client’s failure to comply with customs regulations.
  • Saigon Local Tour is not responsible for the theft or loss of any customer’s valuables or items of personal property due to the negligence of the customer.
  • Saigon Local Tour reserves the right to substitute hotels, flights, or cruise ships, to alter itineraries, or to cancel the tour prior to departure. If Saigon Local Tour has canceled any tour prior to the commencement of the tour, Saigon Local Tour is liable for a full refund of the money received from the client.
  •  Many of Saigon Local Tour’s tour packages include activities which require care and attention. Such activities include boarding and going ashore from boats, climbing hills and entering and exiting tombs and caves, etc. You will receive help and advice from our representatives but all activities are undertaken at your own risk. Saigon Local Tour, its employees, and agents cannot be responsible for any action or event that occurs after it said employees and agents have exercised their duty and taken the necessary care.
  • Saigon Local Tour reserves the right to modify or rescind the terms and conditions in whole, or in part at any time with or without notice.

Cancellation and Refunds

We would deeply regret your decision to cancel your trip to Ho Chi Minh City; however, we realize that there are many valid reasons that this can happen.
In the event of cancellation, we will refund any payment made to Saigon Local Tour (less any cancellation fee that is applicable) within 14 days of our receipt of your written cancellation request.
The cancellation fee will be calculated as follows:

  • More than 30 days prior to trip departure. No charge; however 10% of the tour price for deposit is non-refundable. The rest of 20% of the deposit will be refunded – Cancellation received up to 16 to 30 days before departure: 35 % refund of all monies paid excluding penalties if applicable charged by hotels, airlines and rail. All penalties will be itemized.
  • Cancellation received from 7 to 15 days before departure: 50% of the tour price + penalties charged by hotels, airlines, and rail if applicable. All penalties will be itemized.
  • Cancellation received from 3 to 6 days before departure: 75% of the tour price + full cost of Mekong River Cruise (applied to depend on the cruises) if applicable.
  • Cancellation received from 2 to 0 days before departure: 100% of the tour price
  • No-show travelers will be charged 100% of the tour price full

After the trip has commenced, we are unable to refund any amount for unused services due to your willingness, early departure, late arrival, or missed days on tours.

Modification or Discontinuance of Service

Saigon Local Tour reserves the right to modify or discontinue service to clients who behave illegally or objectionably toward its employees and agents. Offensive behavior includes behavior which is obscene, racially offensive or of a sexual nature.